How can we
help you?
Find quick answers below, or send a ticket to our support team. Signed-in members can write to us at any time and follow the reply in their account.
Where do you need a hand?
Start with the topic closest to your question.
Getting started
Open an account, fund your wallet, connect your broker account and buy the package.
Deposits
Coins and networks, the exact amount and address, and what to do when a payment arrives in parts.
Packages, refunds and withdrawals
How the profit is counted, the 30-day refund of the fee to your wallet, and how withdrawals work (any day, to a saved address).
Account and security
Email-code sign-in, saved withdrawal addresses and identity verification.
Referrals
Your personal link, the $5 commission per package, and when a pending commission is credited.
Risk and legal
Trading carries risk. Read how the package works before you take part.
How a ticket works
Sign in
Tickets are for members, so we know who is writing and can look at what happened on your account.
Send a ticket
Open Help Center in your account, choose a topic and describe the problem. Add an order ID or transaction hash if you have one.
Read our reply
Our team answers in the ticket. You get a notification, and an email that points you back to it.
Keep talking
Reply in the same ticket until it is solved. If it comes back, reply again and it reopens.
What we attach to your ticket
So that you do not have to look things up, every ticket carries, automatically and only for our support team:
- your account: name, username, ID and email, and your verification status;
- your balances and latest movements, read-only, as they are when you send the ticket;
- your IP address and the approximate place it comes from, and your browser and device.
More in the Privacy policy.